I was amazed when Kato returned our initial call within half an hour of calling the office. He listened to the criteria we needed for our new home and told us immediately about a house that would suit our needs that hadn't gone onto the open market. We met him when we viewed it the next day and we were immediately impressed by his friendliness, knowledge of the house and the area and he guided us professionally all the way to our successful purchase. We highly recommend his services to all.